State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
M Thomas
February 13, 2026
5
out of
5
rating by M Thomas
"Thanks to Kelly at State Farm for assisting me with changes to my renters policy. I really appreciate her expertise, excellent customer service and kindness during the call. She was very knowledgeable about what I needed and very helpful in quickly getting the job done."
Cindy Roush
February 11, 2026
5
out of
5
rating by Cindy Roush
"Joyce Rowe was so professional at Charlotte Potts State Farm, and auto insurance. It was an excellent experience!"
Kay K
February 10, 2026
5
out of
5
rating by Kay K
"Kelly was so very helpful getting my quote together so quickly so that I could surprise my husband for his birthday. Now his motorcycle is covered!! Thank you so much Kelly for helping pull it off. We ❤️SF, esp Potts!"
We responded:
"Kay, THANK YOU for your five 🌟 review! We appreciate you! "
Brent Hill
February 6, 2026
5
out of
5
rating by Brent Hill
"Samantha was awesome and took great care of me. Charlotte should give her a raise."
We responded:
"Thank you, Brent! I'm happy to hear that our office provided you with such excellent service. If there's anything else we can assist you with, just let us know!"
Logan Lankford
February 6, 2026
5
out of
5
rating by Logan Lankford
"Thanks to Kelley for helping me today she was a pleasure to work with!"
We responded:
"Logan, thank you for your feedback! I'm glad to hear that our office provided you with such a positive experience. We appreciate your kind words and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Lou Ann Bray
February 5, 2026
5
out of
5
rating by Lou Ann Bray
"I’ve been with Charlotte and team for many years, they are great to work with. Samatha helped me get thru the claims process due to an auto accident.. she kept the process moving and smooth.. it was a pleasure working her."
We responded:
"Lou Ann, thank you for your kind words! I'm happy to hear that our office was able to assist you through the claims process and make it a smooth experience. We truly appreciate your loyalty over the years. If you need anything else, just let us know!"
Melissa Howerton Cannon
February 5, 2026
5
out of
5
rating by Melissa Howerton Cannon
"I’ve been using State Farm - Charlotte Potts’ office - for years for my car insurance, and it has always been a pleasure working with them! I recently switched my homeowner policy over from another insurance company, and State Farm’s rates are much better than those of my previous insurer. Christina W. made the process seamless and effortless. I am most appreciative of her assistance and highly recommend this agency!"
We responded:
"Thank you, Melissa, for your wonderful feedback! I'm glad to hear that Christina made your transition to our policy smooth and easy. It's great to know you're satisfied with our rates and service. If you ever need anything else, feel free to reach out!"
B Quantrille
February 3, 2026
5
out of
5
rating by B Quantrille
"Samantha at Charlotte Potts State Farm was fantastic!!! Very knowledgeable on the information. Very satisfied and helpful!! Answered all questions ! Very satisfied with the service and entire experience!!!"
We responded:
"B Quantrille, thank you for your wonderful feedback! I'm happy to hear that Samantha provided you with such knowledgeable and helpful service. Your satisfaction is our priority, and we're glad you had a great experience with us. Let us know if there's anything else we can assist you with!"
Sandra Williams
January 30, 2026
4
out of
5
rating by Sandra Williams
"Marlene Campbell assisted me with paying my Auto Insurance on 1-30-26. She is always so pleasant and thorough. My favorite agent!!🥰🥰"
We responded:
"Thank you, Sandra! I'm happy to hear that Marlene provided you with such pleasant and thorough assistance. We appreciate your feedback and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Shakenna N.
January 30, 2026
5
out of
5
rating by Shakenna N.
"Christina was absolutely a great help today and always when I call in. She assisted me with my homeowners insurance information and made the process so simple and understandable. Great customer service and very professional. Keep up the good work Christina!"
We responded:
"Thank you, Shakenna! I'm happy to hear that Christina provided such excellent assistance with your insurance. We appreciate your kind words about her professionalism and dedication. If you need anything else, feel free to reach out!"
Erica Mccammon
January 30, 2026
5
out of
5
rating by Erica Mccammon
"Mandy helped me a ton save money and get what I needed."
We responded:
"Thank you, Erica! I'm so happy to hear that Mandy was able to assist you in saving money and meeting your needs. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. If there's anything else we can do for you, just let us know!"
J Burleson
January 29, 2026
5
out of
5
rating by J Burleson
"Unfortunately, when it comes to accidents that are absolutely my fault, I don’t put my best side forward. Having said that I cannot stress enough how great it has been to work with Samantha at State Farm."
We responded:
"Thank you, J Burleson! I'm happy to hear that working with Samantha has been a positive experience for you. Our team is dedicated to providing excellent service, and it's wonderful to know that Samantha has been able to assist you effectively. If you have any questions or need further assistance, feel free to reach out anytime!"
Gregory Fulford
January 28, 2026
5
out of
5
rating by Gregory Fulford
"I had a great experience working with Samantha at Charlotte Potts office"
We responded:
"Thank you, Gregory! I'm happy to hear about your positive experience with Samantha at our office. We appreciate your feedback and look forward to assisting you with any other insurance needs. Let us know if there's anything else we can do for you!"
Peyton Conner
January 27, 2026
5
out of
5
rating by Peyton Conner
"I had an excellent experience working with Joyce Rowe at Charlotte Potts State Farm. She was incredibly helpful in guiding me through the process of getting both auto insurance and life insurance. Joyce took the time to understand my needs and made sure I got the best coverage at a great price. I highly recommend her and the team for anyone looking for reliable and friendly insurance services!"
We responded:
"Thank you for your wonderful feedback, Peyton! I'm happy to hear that Joyce provided such helpful guidance in securing your insurance. Our team is dedicated to understanding and meeting your needs. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
Monica Cormier
January 26, 2026
5
out of
5
rating by Monica Cormier
"Joyce Rowe helped me on my auto Insurance for myself and my son. I was with Gieco for over 16 yrs, and now we are State Farm customers! She was very knowledgeable on the auto insurance and what we needed. Joyce also suggested life insurance that I will be adding as well! Thank you Joyce and State Farm!"
We responded:
"Monica, thank you for sharing your experience! I'm so happy to hear that Joyce was able to assist you and your son with your auto insurance needs. It's wonderful that you're considering adding life insurance as well. We appreciate your confidence in us and are here for any questions you might have. Thanks for choosing us!"
Ethan Bolton
January 23, 2026
5
out of
5
rating by Ethan Bolton
"Samantha is incredible!! So is Mrs. Marlene I was a victim of a hit and run incident and they have helped me the whole way through!"
We responded:
"Ethan, thank you for your wonderful feedback! I'm so happy to hear that Samantha and Marlene were able to support you during such a challenging time. Our team is committed to providing the best assistance possible. If you need anything else, feel free to reach out!"
Miesha Swadley
January 22, 2026
5
out of
5
rating by Miesha Swadley
"The words written in the previous review for Mandy White are my own, Miesha Swadley’s. I would give her 20 stars if I could!"
We responded:
"Thank you, Miesha! I'm so happy to know that Mandy made such a positive impact on your experience. Your kind words mean a lot to us. If there's anything else we can do for you, just let us know!"
brenda pope
January 22, 2026
5
out of
5
rating by brenda pope
"Mandy White has wrote both our policies. Her experience and enthusiasm for her job made buying insurance a lot easier and less stressful than other companies I’ve used in the past."
We responded:
"Thank you, Brenda! I'm happy to hear that Mandy's expertise and enthusiasm made your insurance experience smooth and stress-free. We appreciate your trust in us and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
David Herzog
January 21, 2026
5
out of
5
rating by David Herzog
"My wife and I were a little concerned when we first received a call to come into the State Farm insurance office. Once we arrived we were greated and offered snacks and drinks. Everyone was very nice and accommodating and we didn't wait long for Kelly. Kelly introduced herself and explained to us why it was best to come into the office to discuss the upcoming changes to our policy. We were pleased to hear what Kelly had to say and she went on to ask us about our current coverage. My wife and I were happy to discuss this as we had been talking about do this for a long time. Kelly took the time to go over everything in detail and always asking if we had questions as we progressed through the process. The meeting was very informative and we learned a few things we were not aware of. Even though it was later in the evening, we did not feel rushed through this process. Thank you Kelly, at Charlotte Potts State Farm for taking the time to make this a personal experience for our insurance needs."
We responded:
"Thank you very much, David, for taking the time to share your experience with us! I’m truly glad to hear that Kelly and our dedicated team were able to make your visit both comfortable and informative. It’s wonderful to know that you found the meeting to be helpful and that you felt at ease while discussing your coverage options. We are always here to ensure that your insurance needs are met with the utmost care and attention. Please do not hesitate to let us know if there is anything else we can assist you with in the future!"
Kelsey Zahorec
January 20, 2026
5
out of
5
rating by Kelsey Zahorec
"Christina was extremely helpful in understanding my options as I move toward becoming a home owner. I have worked with Charlotte's office in the past and have always had good experiences, but speaking with Christina made me feel confident in my choices."
We responded:
"Thank you, Kelsey! I'm happy to hear that Christina was able to assist you effectively as you navigate your options. It's wonderful to know that you've consistently had positive experiences with our office. We're here for any questions or assistance you might need in the future. Thanks for choosing us!"
Linda Rico
January 16, 2026
5
out of
5
rating by Linda Rico
"Worked with Ashton the other day going through all of my policies. She is the best! She explained everything to me and ended up saving me between $40-$80. She is always very polite. Thank you again Ashton for all your help! Linda Rico"
We responded:
"Thank you, Linda! I'm happy to hear about your positive experience with Ashton. She truly values providing clear explanations and helping our customers save money. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Aj Fisher
January 15, 2026
5
out of
5
rating by Aj Fisher
"My agent Joyce she is awesome...she helped and showed me everything I need to know and I've known here for few years"
We responded:
"Thank you, Aj Fisher! I'm so happy to hear about your positive experience with Joyce. She's truly dedicated to providing excellent service and ensuring you have all the information you need. If there's anything else we can do for you, just let us know!"
Jasmina Jakupovic
January 14, 2026
5
out of
5
rating by Jasmina Jakupovic
"Brian at Charlotte’s office provided outstanding service. He thoroughly explained life insurance and its long-term benefits, and he also helped simplify my auto insurance options. I would recommend him to anyone looking for knowledgeable and trustworthy guidance."
We responded:
"Hey, Jasmina! Thanks for letting us know that Brian took the time to clearly walk through term life insurance and help simplify your auto insurance options in a way that was easy to understand. We appreciate you sharing your experience and thank you for choosing us for your insurance needs."
Gary Upp
January 14, 2026
5
out of
5
rating by Gary Upp
"Kelly Word provided quotes for State Farm auto and home owners insurance. She is very personable and easy to talk to taking ample time to define the terminology used and the detail of the policies. Her presentation was very thorough and she was very patient in addressing all of the questions we asked. Overall, it was a very professional presentation."
We responded:
"Hey, Gary! Thanks for letting us know that you had a detailed and helpful experience while reviewing homeowners insurance options, and that Kelly took the time to clearly explain terminology and answer your questions in a way that was easy to follow. We appreciate you sharing your experience and thank you for choosing us."
Jack Roberts
January 14, 2026
5
out of
5
rating by Jack Roberts
"I recently received quotes on my home owners insurance and auto insurance from this State Farm agency prepared for me by Kelly Word. I found her to be knowledgeable and professional. She demonstrated that she had my best interest at heart. Based on my experience, I found them to be a company of integrity who care about their clients."
We responded:
"Thank you, Jack, for sharing your experience! I'm happy to hear that Kelly provided you with knowledgeable and professional service. We truly value your trust and are committed to maintaining our integrity and care for all our customers. If you have any more questions or need further assistance, feel free to reach out!"